Privacy Policy (last updated April 2026)

1. Introduction

Welcome to Maltby & Co (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit Maltbyandco.uk.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

a. Information You Provide

  • Name
  • Email address
  • Phone number (if provided)
  • Information submitted via contact forms or newsletter sign-up

b. Automatically Collected Data

  • IP address
  • Browser type and version
  • Pages visited and time spent on the site
  • Device information

c. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide services and support
  • Send newsletters and marketing emails (where you have opted in)
  • Improve our website and user experience
  • Comply with legal obligations

4. Email Marketing (MailerLite)

We use MailerLite to manage our email marketing and newsletter subscriptions.

When you sign up to our newsletter:

  • Your name and email address will be stored and processed by MailerLite
  • MailerLite may track interactions such as email opens and link clicks to help us improve our communications

MailerLite acts as a data processor on our behalf and processes your data in accordance with their privacy policy.

You can unsubscribe at any time by clicking the “unsubscribe” link in any of our emails.

5. Legal Basis for Processing

Under UK GDPR, we rely on:

  • Consent – for sending newsletters and marketing emails
  • Legitimate interests – to respond to enquiries and improve services
  • Legal obligations – where applicable

6. Sharing Your Information

We do not sell your personal data. We may share your data with:

  • Service providers (e.g. hosting providers, MailerLite for email marketing)
  • Professional advisors
  • Regulatory authorities where required

All third parties are required to respect the security of your personal data.

7. International Data Transfers

Some of our service providers (including MailerLite) may process data outside the UK. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

8. Data Retention

We retain your personal data only as long as necessary:

  • Newsletter data is kept until you unsubscribe
  • Enquiry data is kept as needed to respond and for record-keeping

9. Data Security

We implement appropriate security measures to prevent unauthorised access, loss, or misuse of your personal data.

10. Your Rights

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Object to processing
  • Restrict processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights, contact: info.maltbyandco@gmail.com 

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy policies.

12. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page.

13. Contact Us

Maltby & Co
Email: info.maltbyandco@gmail.com